Cancellation Refund Policy

GULF TOURS

Cancellation and refund policy

For enquiries about these policies, email [email protected] or call +971 50 000 3155.

Business details

Gulf Tours FZC
B05 – 512A
Business Centre 04
RAK Business Zone, Al Nakheel
Ras al Khaimah, United Arab Emirates

General enquiries: [email protected]
Accounts and cancellations: [email protected]
Office: +971 7 222 8250
Mobile: +971 50 000 3155
WhatsApp: +971 55 228 4984

Payment and cancellation

A minimum of 72 hours’ notice is required to cancel or reschedule a booking without penalty. Cancellations less than 72 hours but more than 24 hours before the scheduled booking incur a fee of 50% of the total booking amount. Cancellations 24 hours or less before the scheduled booking incur a fee of 100% of the total booking amount.

National Holidays, New Year’s Eve and non-refundable rate bookings may incur a cancellation charge of 100% of the total booking amount. No-shows incur a charge of 100% of the total booking amount.

Send cancellation notices to [email protected] with your booking reference and scheduled date. Contact our team for the applicable conditions before paying.

For activities, full payment must be received before the 72-hour cancellation cutoff. For bookings within 72 hours, contact our team to confirm availability and payment arrangements. Our team reviews availability, sends a payment link and verifies payment before confirming a reservation. Sending an enquiry or opening a payment link does not confirm a booking.

Refund requests

Our team reviews cancellation requests against the applicable booking conditions and payments received. Any eligible refund is assessed after the applicable cancellation charge. The payment provider’s refund processing timeframe will be communicated by our accounts team; no fixed processing period is stated here.

For rescheduling, provide at least 72 hours’ notice to avoid a penalty. The requested replacement date is subject to availability. Please do not email card numbers or card security codes.