Gulf Tours FZC Privacy Policy

Business details

General enquiries: [email protected]
Accounts and cancellations: [email protected]
Office: +971 7 222 8250
Mobile: +971 50 000 3155
WhatsApp: +971 55 228 4984

Effective Date: 01st Jan 2026

1. Introduction

Welcome to Gulf Tours FZC (“we,” “our,” or “us”). We are a tourism operator based in the United Arab Emirates (UAE). We specialize in providing tours, excursions, and experiences for guests who are already within the country. We are committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable privacy regulations.

2. Information We Collect

When you make an online reservation or book an excursion through our website, we collect only the information necessary to organize and safely conduct your tour:

• Identity Data: Full name, nationality, and passport number or Emirates ID (required for local tourism authority manifests, coast guard clearances, or entry permits to specific attractions).
• Contact Data: Email address, local or international mobile number (crucial for day-of-tour coordination), and your current hotel or accommodation address in the UAE for pickup coordination.
• Transaction & Payment Data: Credit card details and billing information (processed securely via encrypted, PCI-compliant third-party payment gateways; we do not store your raw payment details).
• Tour Customization & Safety Data: Dietary preferences (for tours including meals) and vital health details or physical restrictions (to ensure your safety during specific physical excursions).

3. How We Use Your Data

We process your information based on contractual necessity to fulfill your booking and ensure operational safety:

• To confirm, manage, and coordinate your online reservations.
• To organize logistics, including hotel pickups and time slots.
• To comply with UAE local municipality and tourism authority regulations (such as RAKTDA or RAK Statistics).
• To contact you regarding immediate updates, such as weather adjustments or scheduling changes.

4. Sharing Your Data

We do not sell your data. To deliver your experience, we only share necessary details with:

• Local activity providers, transport drivers, or venues tied directly to your booking.
• UAE regulatory or safety authorities if legally required for local security clearances.
• Third-party service providers who assist us digitally (e.g., payment gateways, booking platforms).

5. Data Security and Retention

We implement appropriate technical security measures to protect your information against unauthorized access. Because we do not handle international travel logistics or visa applications, your data is kept securely on our localized systems and retained only as long as required by UAE financial and commercial record-keeping laws.

6. Your Legal Rights

Under the UAE PDPL, you have the right to access the personal data we hold about you, request corrections, restrict processing, or request the deletion of your data once your tour is completed (subject to local commercial compliance laws).

7. Contact Us

For any privacy inquiries or to exercise your rights, please contact us at:

• Email: [email protected]
• Address: B05 – 512A, Business Centre 04, RAK Business Zone, AL Nakheel, Ras al Khaimah, United Arab Emirates