Shipping and service delivery policy

Business details

General enquiries: [email protected]
Accounts and cancellations: [email protected]
Office: +971 7 222 8250
Mobile: +971 50 000 3155
WhatsApp: +971 55 228 4984

Services, rather than shipped goods

Bookings through this website are for accommodation, activities, dining and related services in the UAE. We do not ship physical goods under these bookings; shipping charges and parcel delivery do not apply.

How your booking is delivered

After staff review and payment verification, our team provides booking confirmation and the arrival or meeting instructions using the contact details supplied. An enquiry receipt is an acknowledgement of your request, not a confirmed reservation.

Your services are provided on the confirmed dates and at the confirmed location and times. Chalet check-in is from 3:00 PM and check-out is by 11:00 AM, UAE time. Activity and transfer timings depend on the selected itinerary and confirmation.

Transfers and assistance

Transfers are included only where stated in the itinerary or added to the confirmed booking. Contact our team if you have not received your confirmation or need directions before travelling.